return
1. General provisions
1.1 Scope
This return and refund policy applies to all purchases made through our online store mekede.de and supplements the provisions set forth in our Terms and Conditions.
1.2 Statutory cancellation rights
As a consumer, in addition to our voluntary return policy, you have the statutory 14-day right of withdrawal in accordance with the provisions of the German Civil Code (BGB).
2. Our 30-day return policy
2.1 Return period
We grant you a voluntary return period of 30 days from the date of receipt of the goods. This period applies in addition to your statutory cancellation rights.
2.2 Calculation of the deadline
The return period begins on the day on which you or a third party designated by you (not the carrier) takes possession of the goods.
3. Return procedure
3.1 Request for return
To request a return, please contact us:
By email: support@mekede.de
Online form: Via our contact form on the website
Required information:
- Order number
- Reason for return
- Condition of the goods
- Desired solution (refund or exchange)
3.2 Return authorization
Important: All returns require our prior approval. Do not return any items without our express consent. We will send you a Return Authorization (RMA) number and further instructions within 2 business days.
3.3 Return address
The return address will be communicated to you with the return authorization. Please only use the address we provide.
4. Condition of the returned goods
4.1 Packaging requirements
Returned items must contain:
- Original packaging (if available)
- All labels and tags
- Complete accessories and components
- Operating instructions and documentation
- RMA number clearly visible on the package
4.2 Condition requirements
The goods must be in a condition that allows remarketing:
- No obvious signs of wear
- Complete and undamaged
- Functional and in original condition
4.3 Permitted Use
Allowed:
- Unpacking and inspecting the goods
- Trial installation for testing purposes
- Slight handling marks during testing
Not allowed:
- Intensive use beyond testing
- Damage caused by improper handling
- Removal of serial numbers or labels
5. Processing fees
5.1 Wear and tear fee
In case of obvious signs of wear that go beyond a normal inspection, we reserve the right to charge a wear and tear fee:
Fee rates:
- 5% of the purchase price - for slight signs of wear
- 10% of the purchase price - in case of obvious signs of wear
No fees for:
- Original packaging and minimal test marks
- Damage caused by manufacturer defects or transport damage
5.2 Evaluation criteria
The assessment is based on objective criteria:
- External condition of the product
- Functionality
- Completeness of accessories
- Resaleability
6. Return costs
6.1 Cost allocation
Return costs are borne by the customer:
- Revocation without specific reason
- Subjective dissatisfaction
- Wrong purchase or size/color change
Return costs are borne by MN Trading GmbH:
- Product defects or defects
- Incorrect deliveries on our part
- Transport damage
- Warranty cases
6.2 Coverage of costs
In case of justified complaints, we will reimburse you for the return shipping costs upon presentation of the shipping receipt.
7. Refunds
7.1 Processing time
After receiving and inspecting your return, we will process the refund within 3-7 business days .
7.2 Refund method
The refund will be made via the original method of payment :
- Credit card: Credit to the card used
- PayPal: Refund to the PayPal account
- Transfer: Transfer back to the original account
7.3 Bank processing times
The actual credit may take additional time depending on the bank and payment provider. This is beyond our control.
7.4 Partial refunds
For partial returns of multiple orders:
- Proportional refund of the value of the goods
- Shipping costs are treated according to the cost allocation
- Shipping costs already paid will only be refunded if the item is returned in full
8. Exchange and replacement
8.1 Exchange service
We offer a free exchange for:
- Size or color change (subject to availability)
- Defective or faulty products
- Incorrect deliveries
8.2 Guarantee and warranty
3-year quality guarantee:
- Free repair for manufacturer defects
- Replacement delivery in case of irreparable damage
- Full coverage of costs in warranty cases
8.3 Procedure in case of damage
If you receive damaged goods:
- Immediate notification by email with photos
- Do not use damaged goods
- Free replacement or repair
- All shipping costs are borne by MN Trading GmbH
In case of customer fault:
- Repair costs are borne by the customer
- Replacement delivery at regular price
- Return of defective goods required
9. Exclusions and limitations
9.1 Non-returnable items
The following items cannot be returned:
- Custom-made products
- Products with removed serial numbers
- Severely damaged or incomplete items
9.2 Delayed returns
Returns after the 30-day period can only be accepted in exceptional cases and after individual inspection.
9.3 Undeliverable costs
Non-refundable costs already paid:
- Shipping costs to forwarding agents or postal service providers
- Processing fees from payment providers
- Customs duties and taxes (for international shipments)
These costs cannot be refunded for returns if they have already been forwarded to third parties and are no longer recoverable.
10. International Returns (EU)
10.1 EU-wide return
Customers from EU countries can return items under the same conditions as German customers.
10.2 Shipping conditions
- Returns from other EU countries to the German address
- Customs clearance: Declare as "Returned Goods"
- Enclose original invoice
10.3 Tax treatment
VAT:
- In case of complete return: refund including 19% VAT.
- VAT will be refunded according to the original invoice
Customs duties and taxes:
- There are no additional customs duties within the EU
- Any postal processing fees are to be borne by the sender
- Returns from non-EU countries may incur additional costs
10.4 Currency and exchange rates
- Refunds will be made in the original invoice currency
- In the event of currency fluctuations, we do not accept any compensation for differences
11. Special situations
11.1 Incorrect deliveries
In case of incorrect deliveries on our part:
- Immediate free collection of the incorrect items
- Free delivery of the correct items
- Coverage of all costs incurred
11.2 Transport damage
In case of transport damage:
- Report damage immediately upon receipt
- Documentation with photos
- Replacement delivery at no additional cost
11.3 Delays
If delivery is delayed for more than 30 days, you have the right:
- To withdraw from the contract
- To demand a full refund
- Covering costs for alternative procurement
12. Contact and Support
12.1 Customer Service
Email: support@mekede.de
Processing times: Monday to Friday, 9:00 - 17:00
Response time: Within 24 hours (working days)
12.2 Return Support
Our customer service will be happy to help you with:
- Return requests
- Technical questions
- Packaging instructions
- Shipping organization
12.3 Escalation
In case of disputes regarding returns:
- Direct clarification with our customer service
- Written statement in complex cases
- Involvement of a consumer arbitration board
13. Legal Notice
13.1 Supplement to statutory rights
This policy supplements and does not limit your statutory warranty and cancellation rights.
13.2 Applicable law
German law applies. For consumers, the mandatory provisions of the country in which the consumer has his or her habitual residence remain unaffected.
13.3 Changes
We reserve the right to update this policy as needed. We will notify our customers of any significant changes in a timely manner.
Contact:
MN Trading GmbH
Main Street 104
76706 Dettenheim
Germany
Email: support@mekede.de