Shipping and delivery policy

1. General provisions

1.1 Scope

This shipping and delivery policy applies to all orders placed through our online store mekede.de and governs the terms and conditions for the delivery of our products.

1.2 Contracting parties

Sender:
MN Trading GmbH
Main Street 104
76706 Dettenheim
Germany
Email: support@mekede.de

2. Delivery areas

2.1 Available delivery countries

2.2 Delivery restrictions

Non-served areas:

• Military bases and APO/FPO addresses
• Mailboxes (except upon express request)
• Inaccessible or dangerous areas

2.3 Address requirements

• Complete and correct delivery address required
• Recipient name must match the purchaser or be authorized
• Telephone number recommended for inquiries

3. Shipping costs

3.1 Free delivery

We offer free shipping for:

• All orders to Germany
• All orders to the USA
• No minimum order value
• Regardless of weight and size of the items

3.2 No hidden costs

The prices displayed on the website are final prices including all shipping costs for the available delivery countries.

4. Order processing and shipping times

4.1 Order confirmation

After placing your order you will receive:

1. Immediate order confirmation by email
2. Order confirmation after internal review
3. Shipping notification with tracking

4.2 Processing time

Shipping preparation: 3-7 working days from the order date after clarification of all product details with our customer service

The processing time begins:

• On the day the order is placed
• In parallel with technical product advice from our customer service
• Regardless of receipt of payment (with confirmed payment method)

4.3 Delivery times - Overview

Working days: Monday to Friday (excluding public holidays)

5. Shipping methods and logistics partners

5.1 Shipping service provider

We work with various renowned logistics partners:

• DHL
• UPS
• FedEx
• Other local carriers depending on the destination

5.2 Shipping method selection

We select the shipping service provider based on:

• Target country and region
• Product type and size
• Availability and reliability
• Optimal cost-benefit ratio

5.3 Shipment tracking

Tracking information:

• Tracking number will be sent by email
• Online tracking via the respective logistics partner's website
• Status updates in your customer account on mekede.de

6. Delivery address and delivery

6.1 Delivery address

Delivery is made to:

• The delivery address provided by the customer
• Residential and business addresses
• Parcel shops and collection points (subject to availability)

6.2 Address changes

After placing the order:

• Address changes before shipping: Please report immediately by email
• After dispatch: changes are no longer possible
• In case of incorrect address: New shipping costs may apply

6.3 Delivery attempts

Delivery process:

• Multiple delivery attempts by logistics partners
• Notification of pickup options
• In case of non-delivery: Return to sender

6.4 Receipt of delivery

Eligibility to accept:

• Customer personally
• Authorized receiving person at the delivery location
• Neighbors (only with express agreement)

7. International Deliveries (USA)

7.1 Customs regulations

Customs formalities:

• Customs clearance is automatic
• Customs value corresponds to the invoice amount
• Product declaration according to international standards

7.2 Taxes and Duties - USA

⚠️ Important note: Additional costs are not included in our product price and are charged directly by customs or logistics partners.

7.4 Customs clearance USA

• Automatic customs clearance by logistics partners
• Customs value based on net invoice amount
• Additional fees are charged directly by customs
• Possible delays in special audits

8. Special delivery situations

8.1 Delivery obstacles

In case of delivery problems:

• Multiple delivery attempts by logistics partners
• Notification of the customer about alternative collection
• In case of permanent non-delivery: Return to sender

8.2 Incorrect or incomplete addresses

Consequences:

• Delays in delivery
• Possible additional costs for research
• In case of undelivery: Return to sender
• Reshipment only against reimbursement of additional costs

8.3 Recipient not found

Procedure:

• Notification card for the recipient
• Storage at parcel shop or depot
• Collection within the specified time
• If deadline expires: Return to sender

9. Shipment tracking and communication

9.1 Tracking service

Tracking options:

• Online: Via your customer account on mekede.de
• Email updates: Automatic status notifications
• Directly from the logistics partner: With transmitted shipment number

9.2 Status updates - your tracking overview

9.3 Customer Service

If you have any delivery problems, please contact us:

• Email: support@mekede.de
• Processing time: Within 24 hours (working days)
• Support with: shipment tracking, delivery problems, address changes

10. Liability and warranty

10.1 Transport insurance

• All shipments are insured against transport damage
• Insurance cover up to the full value of the goods
• Claims are settled directly with us

10.2 Liability for transport damage

Our promise:

• Full coverage of costs for transport damage
• Free replacement or repair
• Fast and uncomplicated processing

In case of damage:

1. Immediate notification by email with photos
2. Damage documentation by logistics partners
3. Replacement delivery or credit note

10.3 Liability matrix

10.4 Delivery delays

In case of unforeseeable delays:

• Immediate information to the customer
• New delivery time estimate
• In case of significant delays: Right to cancellation

11. Returns

11.1 Return address

Returns should only be sent to the address specified in the return confirmation. Do not send to the company address without prior authorization.

11.2 Return costs

See separate Return and Refund Policy for details on costs and procedures.

12. Partial deliveries and bulk orders

12.1 Partial deliveries

If availability varies:

• Separate delivery of available items
• Information about subsequent delivery dates
• No additional shipping costs

12.2 Collective deliveries

• Multiple items will be shipped together if possible
• Optimization of packaging and shipping routes
• A tracking code for the entire delivery

13. Special provisions

13.1 Public holidays and company holidays

• No processing on public holidays
• Company holidays are announced on the website
• Extended delivery times during holiday periods

13.2 Force majeure

In the event of unforeseeable events (natural disasters, strikes, pandemics), delivery times may be extended. We will inform you immediately of any delays.

13.3 Product availability

• All offers are subject to change and while stocks last
• In case of unavailability: Immediate customer information
• Alternative solutions or full refund

14. Data protection for deliveries

14.1 Transfer of data

Your delivery details will only be shared with our logistics partners for delivery purposes. Further information can be found in our privacy policy.

14.2 Tracking data

• Shipment tracking data is stored temporarily
• Deletion after delivery and processing
• Use only for shipment tracking and customer service

15. Changes and additions

15.1 Updates

We reserve the right to adjust this shipping policy as needed. We will inform our customers of any significant changes in a timely manner.

15.2 Validity

In case of contradictions between different documents, the provisions shall apply in the following order:

1. General terms and conditions of business
2. Shipping and delivery policy
3. Product-specific information

Contact for shipping questions:
MN Trading GmbH
Main Street 104
76706 Dettenheim
Germany
Email: support@mekede.de

As of: April 25, 2025